Refund policy

Last updated: 3 November 2026

This Refund and Returns Policy applies to purchases from SmartSaver Energy (ABN 91 640 924 830). Nothing in this policy limits your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Major failure (for example, the product is unsafe, significantly different from its description, or does not do what it is supposed to and cannot easily be fixed within a reasonable time): you may choose a refund or a replacement.
Minor failure (a problem that can be fixed within a reasonable time): we may choose to repair, replace or refund the product. If we do not fix it within a reasonable time, you may get it fixed elsewhere and recover the reasonable costs, or treat it as a major failure.

These rights apply whether or not a product has been opened or used, and are in addition to any manufacturer's warranty.

Faulty, damaged or incorrect items

If your order arrives damaged, is faulty, or is not what you ordered, please email support@smartsaverenergy.com.au with your order number, a description of the problem and photos if possible. We will arrange a return and cover the reasonable cost of returning the item to us. Please let us know as soon as you notice the problem so we can help quickly.

For safety, stop using any electrical product that shows signs of damage, overheating, burning smells or sparking, and contact us.

Change of mind

We are happy to accept change-of-mind returns within 30 days of delivery, provided the item:

is unused and in its original, undamaged packaging with all accessories and manuals; and
has not been installed into fixed wiring (for example, smart switches, relays, downlights or switchboard devices that have been wired in).

To arrange a change-of-mind return, email support@smartsaverenergy.com.au before sending anything back. You are responsible for the cost of return postage for change-of-mind returns, and we recommend a tracked service. Original shipping charges are not refunded for change-of-mind returns. These conditions do not apply to faulty items, which are covered by the Australian Consumer Law as described above.

Refunds

Once we receive and inspect a returned item, we will email you to confirm the outcome. Approved refunds are made to the original payment method, usually within 5–10 business days, depending on your bank or card provider.

Manufacturer warranties

Many products also carry a manufacturer's warranty. Any manufacturer's warranty is in addition to, and does not replace, your rights under the Australian Consumer Law. Contact us first and we will help you with any warranty claim.