FAQ

Yes – shipping is free on orders over $100. Shipping costs for smaller orders are shown at checkout before you pay.

Yes. Payments are processed through Shopify's secure, encrypted checkout.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. To start a return, email support@smartsaverenergy.com.au with your order number.

If you want to know where your power goes, start with an energy-monitoring smart plug or a power monitor. To cut standby waste, use smart plugs and power boards with schedules. To reduce lighting costs, switch to LED. To automate, add motion or door sensors. Not sure? Email us and we will point you in the right direction.

It depends on your appliances, habits, tariff and the products you choose. Energy-monitoring devices show your actual usage, so you can see what changes make the biggest difference in your home.

Each product page lists its app and compatibility details. Check the product page before you buy, or email us if you are unsure.

Plug-in products such as smart plugs, power boards, smart bulbs and plug-in sensors need no wiring. Hardwired products such as downlights, wall switches, relays, floodlights and whole-home energy monitors must be installed by a licensed electrician. Never attempt electrical work yourself.